Help Center
Support for UNGATED operators.
The app itself only offers email support. If you need help, this is the place to reach us.
Contact us
We aim to respond within 1–2 business days. Please include the details below so we can resolve your request faster.
Include in your email
- The email address you used to sign up
- Your Amazon marketplace (US or Canada)
- A screenshot if something looks wrong
Before you write
Check the FAQ on this page — most connection, disconnection, and data questions are answered there.
Community channels
For news and community discussion, join us on WhatsApp Channel, Telegram — Beta Test Group or Facebook. Email remains the only support channel.
Frequently asked questions
What does UNGATED access in my Amazon account?
Read-only listing eligibility and product catalog data. We never access orders, payments, inventory levels, or customer information.
How do I connect my Amazon account?
From the app dashboard, tap Connect Amazon and complete Amazon's own authorization screen. You stay in control of the permissions at all times.
How do I disconnect my Amazon account?
You can disconnect in the app under Settings, or revoke access directly in Seller Central under Apps and Services → Manage your apps.
What happens to my data when I disconnect?
We delete the Amazon authorization token immediately. The account itself is deleted on request; email support@ungatedltd.com to ask.
Where can I read the legal pages?
See our Privacy Policy and Terms of Service.
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